Personal information: what we hold and why

This policy lists the personal information Renevex handles, the purposes, the legal bases, the disclosures, the retention periods and your rights as an individual under the Australian Privacy Act. It applies from your first visit and is written to be read.

1. Definitions

Individual: the person the information is about. Personal information: data that identifies a person. APP entity: the platform operated under the Renevex brand, responsible for the handling. Processor: a service provider handling data on our instructions. Usage data: the traces your browsing leaves on the site.

2. Personal information we collect

At registration: given name, surname, phone and email. At verification: details from your identity document and your declared address. In support exchanges: the content of your message and our reply. The site is strictly for people aged 18 and over.

3. Usage data

We record pages visited, time of visit, device and browser type, and IP address. Uses: security, fault diagnosis and aggregated navigation statistics that identify no individual.

4. Cookies

Essential cookies keep your session and basic preferences working; analytics cookies run only with your consent and measure aggregate use. Blocking or deleting cookies in your browser does not break the site, though some preferences will not persist.

5.Privacy contact

The APP entity is the platform operated under the Renevex brand, 28-36 Ainslie Avenue, Level 3, Canberra City ACT 2601, contactable at [email protected] with the subject "Privacy". Privacy correspondence goes to that channel.

6. Purposes

Operating your account and platform access; identity verification under KYC/AML; answering support; preventing fraud and prohibited use; meeting legal obligations; and, only with consent, sending commercial messages about the platform itself.

7. Legal bases

Performance of the service contract for account operation; legal obligation for verification and prevention; legitimate interest for security and fraud prevention; and specific consent for marketing, revocable at any time through the unsubscribe link in every send.

8. Retention

Account data is kept while the account is alive and, after closure, for the legally required period. KYC documents follow anti-money-laundering retention rules. Usage statistics are de-identified early. Closing an account does not cancel retention duties already accrued.

9. Disclosure and sharing

Cloud infrastructure, email delivery, usage analytics and KYC providers (all contracted processors); payment providers involved in deposits and withdrawals; operationally related group companies; and authorities such as AUSTRAC where a valid legal request applies. Personal information is never sold for advertising, and international transfers follow the safeguards of the Privacy Act.

10. Security of handling

Encryption in transit and at rest, role-based access, audit logging and periodic permission reviews. No system is unbreakable: an incident affecting your information triggers notification without undue delay together with the corrective measures taken.

11. Your rights

You may request access to your information, correction of inaccurate or incomplete records, and information about disclosures made. Requests go in writing to [email protected] and are answered within the statutory periods once identity is confirmed. Typical turnaround: access and correction within five business days, and where a deadline slips on our side you

On identity checks attached to access requests: we verify that the requester is the account holder before releasing information, usually against details already on file. The check protects you from impersonation attempts, uses the minimum data needed and never requires anything beyond what the KYC process already collected.

receive the reason and a new date, never silence.

12. Service providers

Cloud, email, analytics and KYC providers operate under processor contracts that limit use to the commissioned purpose and require security standards equivalent to ours, verified by annual independent audit.

13. Analytics and retargeting

Today the site runs aggregated measurement only. Any future retargeting would require prior, clearly notified consent and one-click opt-out; no third-party advertising network operates on the site at present.

14. Links to third-party sites

Convenience links to external sites, such as payment providers, lead to pages governed by their own policies. This policy covers the Renevex site and platform only.

15. Privacy of minors

The service is offered exclusively to people over 18. Information about a minor, if identified, is deleted immediately and the associated account closed. Guardians can trigger that procedure through the privacy contact.

16. Changes and contact

Updates reflecting legal or functional changes are published on this page with the current date; material changes are notified to registered users. Questions: [email protected].

Last updated: 10/2026.